Practical guides to unpaid invoices
Plain-English guidance on what to do when a customer doesn't pay, disputes an invoice or says they've already paid, and what to have ready before referring a debt.
All guides and articles
Practical guidance on overdue invoices and commercial debt recovery.
What to do when a customer ignores your invoices
Reminders have gone unanswered and the invoice is overdue. Here is what to check, what to gather and when to hand the account to a specialist.
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Customer disputes an invoice: what to do next
A dispute does not automatically mean the balance is wrong, or that it is payable in full. How to identify what is challenged and which records help.
Read articleCustomer says they have already paid: how to check
Payments cross, go to the wrong account or are not matched to the right invoice. The details that let a payment be checked quickly.
Read articleBefore you refer a debt: the documents to have ready
Clear records make an overdue account easier to review. A practical checklist of what to gather before passing a debt to a collection agency.
Read articleWhen a customer breaks a promise to pay
A payment date was agreed and nothing arrived. Why a clear record of the promise matters and what to do next.
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Business Debts – How to improve cash flow with faster recovery
Most companies experience a late-paying client at some point. Without a clear escalation plan, late payments quickly become cash flow problems. Here's how to stay ahead.
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Reluctant to chase for payment? Don't let your business fail due to cash flow issues
Professional debt recovery with respectful customer contact and care for the relationships that matter to your business. Neither recovery nor preservation of a relationship is guaranteed.
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The importance of cash flow monitoring and early debt recovery for startups
Starting a new business takes focus, and chasing unpaid invoices isn't usually on the list. Here's why getting it right early can make or break a young company.
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Chasing Overdue Invoices – Why use a Commercial Debt Collector?
Chasing overdue payments is time-consuming and frustrating. Here's when to bring in a professional commercial debt collector to take over.
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How To Deal With Overdue Invoices
If late payments keep happening, check invoice details, customer responses and supporting records before choosing the next step.
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Affordable Debt Collection for Businesses
Collecting money owed is a skilled job — recover the cash without alienating clients. How affordable, ethical debt collection works.
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How do debt collection agencies work?
If you've never used a collection agency before, understanding the process removes the apprehension. A plain-English walkthrough.
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What can a debt collection agency do for my business?
Good collection agencies offer much more than recovering a debt — they become a trusted partner. Here's what to expect.
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Pursuing Bad Debt – Why write them off?
Streamlining operations and protecting cash flow is key. Before writing debts off, consider whether they can still be recovered.
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