Daniels Silverman Limited
Trust and data protection

How we treat people, and how we protect you

Our commitment to fair treatment, support for vulnerable customers, how we handle disputes and how we look after your data, all in one place.

Who we are

Daniels Silverman Limited is Authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (as amended). Firm Reference Number 700084. Some services we provide are not regulated by the Financial Conduct Authority.

Daniels Silverman Limited's management systems for Debt Recovery Services at Pickerings Road, Halebank Industrial Estate, Widnes, Cheshire WA8 8XW are certified by Perry Johnson Registrars, Inc. to ISO 9001:2015 (Certificate C2025-05885) and ISO/IEC 27001:2022 (Certificate C2025-05886). The certificates are effective from 27 October 2025 to 26 October 2028 and remain subject to ongoing surveillance.

Treating customers fairly

We're committed to treating everyone fairly, respectfully and with understanding. We will:

  • Communicate clearly, honestly and without misleading information

  • Give people reasonable time to respond

  • Avoid applying unnecessary pressure

  • Take individual circumstances into account

  • Discuss difficulties communicating or dealing with an account

  • Consider reasonable repayment proposals

  • Review the evidence and questions raised about an account

  • Make it easy to raise questions, concerns or complaints

  • Respect a person's decision to seek independent debt advice

If you need extra support

Some people may be more vulnerable because of their personal or financial circumstances. This may include:

  • Serious illness, long-term sickness or frailty
  • Physical disabilities
  • Learning difficulties or mental health conditions
  • Recent bereavement
  • Severe financial difficulties
  • Communication difficulties
  • Caring responsibilities
  • Language barriers
  • Anything else affecting your ability to manage financial matters

Tell us what is making communication or payment difficult:

  1. Discuss the information you choose to provide
  2. Consider your request without promising a particular adjustment or outcome
  3. Refer payment proposals to the creditor for agreement where required

Queries and disputes

If you dispute a debt or raise a query, tell us why and provide any relevant records. We review the account and the evidence with the creditor. Please contact us about the account's status rather than assume that submitting a query automatically pauses collection.

How we protect your data

We take the protection of personal information seriously. We use a combination of staff training, security controls, secure systems and strict procedures to help protect personal data from unauthorised access, loss, misuse or disclosure.

Requesting your information

You have the right to ask for a copy of the personal information we hold about you. Our privacy notice explains how to ask.

Privacy notice

Find what you need

Verify a communication

Check a letter, email, text or call is really from us.

Complaints

How to complain and how long we take to respond.

Privacy notice

How we collect and use personal information.

GDPR and your rights

Access, correction and other data rights.

Payment support

Options if you can't pay in full, and free advice.

Query an account

Tell us if something looks wrong.