Technology
Automation handles
Routine letters and reminders, payment matching, case updates and reporting — supporting consistent case administration.
Our values
What we stand for
Persistence
We follow up professionally and review responses carefully. When recovery is not realistic, we explain why rather than encouraging further action without a clear basis.
Intuition
We listen, review the evidence and distinguish payment difficulties from genuine disputes. Our experience helps you understand the account and make informed decisions.
Ingenuity
No two cases are the same. We look for the right contact, the relevant records and practical options, with payment proposals and further action agreed with you.
How we work
Technology for the routine. People for the difficult.
Technology supports routine administration, while experienced people assess your case, answer your questions and help you decide what to do next.
People
Our people handle
Dispute handling is a core strength. We review the evidence, listen to the explanations and help the parties communicate when a disagreement is holding up payment. Tell us what has already been tried to resolve the dispute. We review it before deciding whether we can help. We explain the realistic options and seek a resolution, without guaranteeing agreement or recovery.
Our commitment to you
- Realistic expectations from the first conversation
- Your customers treated with respect — your reputation matters as much as your money
- Every case visible to you in the Client Portal
- Nothing escalated without your agreement
- Data handled securely, to ISO 27001
Regulated and certified
FCA authorised for Consumer Credit Act accounts
Firm Reference Number 700084. Some services are not FCA regulated.
ISO 9001
Quality management
ISO 27001
Information security
About us
Quick answers
Who are Daniels Silverman?
A UK commercial debt recovery agency based in the Liverpool City Region. We specialise in recovering unpaid business-to-business invoices in the UK and overseas, and also recover debts owed by individuals to businesses, assessing each account individually.
Are Daniels Silverman regulated?
Daniels Silverman Limited is Authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (as amended). Firm Reference Number 700084. Some services we provide are not regulated by the Financial Conduct Authority. We are certified to ISO 9001:2015 and ISO/IEC 27001:2022 for Debt Recovery Services, and registered with the ICO (Z8889433). Company number 03998129.
How is Daniels Silverman different from other agencies?
Your debts are handled by experienced account managers, with clear communication and a realistic assessment. Dispute handling is a core strength: we review the evidence, help clarify disagreements and tell you honestly when recovery is not possible.