Daniels Silverman Limited
Account queries

Tell us if you think an account is wrong

If you don't recognise the account, believe the amount is incorrect, or have already paid, let us know. We'll look into it before taking any further steps on the account.

What happens next

  1. Step 1: You tell us

    Explain what you think is wrong. Include any evidence you have, such as a receipt.

  2. Step 2: We put the account on hold

    We investigate the matter and pause collection activity while it's reviewed, including with the business that referred it.

  3. Step 3: We reply

    We explain what we found and what, if anything, happens next.

  4. Step 4: Still unhappy?

    You can raise a complaint and we'll explain how it's handled.

Send your query

Fields marked * are required. You don't need an account to use this form.

You'll find this on letters or emails from us. It helps us find the account quickly.

For example: more time, someone helping you, large print, a call at a certain time, or help understanding information. You don't need to give medical details or a diagnosis.

For example: I don't recognise this account, the amount is wrong, or I've already paid.

We'll only use these details to deal with your request. We won't use them to send you marketing.