What evidence is needed?

Prepare invoice or statement evidence, relevant contracts and correspondence, and contact details including postal addresses for both your business and the customer. Check that names, balance and overdue status match your records. We cannot approve a case without invoice or statement evidence or a required postal address. Other supporting documents depend on the account; having the paperwork does not guarantee acceptance.

Tell us at the outset and have a copy of the judgment ready. An existing judgment needs a separate review of the case and appropriate enforcement options, rather than ordinary invoice chasing. Further action and additional costs require your approval.

No. The useful records depend on the account and what is disputed. A delivery note may help with goods; a service record or agreed scope may help with services. The checklist is a starting point, not a promise that every listed document is required.

Group records by the customer who owes the money. Show which invoices remain unpaid and any payments or credits against them. Use invoice references to connect the supporting records to the balance, and keep different customers' accounts separate.

Include their explanation alongside the invoice, agreed terms and any relevant delivery, service, credit or payment records. Tell us which part of the balance is disputed rather than treating every invoice as the same issue.

The public referral form collects account details and notes, not attachments. Have the documents ready and ask us how to provide them. Existing clients can use the Client Portal or contact us for guidance.