What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 6 to hand
Missing something? You can still get in touch now.
Discuss a debtHow we help
Record the dispute and review the evidence from both sides
Ask for missing documents rather than guessing
Agree with our client whether the account continues, is adjusted or closes
What can happen next
A dispute may be resolved in full, resolved in part, or found to be valid. Some disputes need legal review.
Worth knowing
We can't decide a legal dispute. Where needed, we'll explain the options for formal resolution.
Have we contacted you about this account?
This page is for the business owed money. Use account help to query a balance, request documents or tell us we have the wrong details.
Questions people ask
What happens if the customer disputes the invoice?
We record the dispute, ask for the details and review the evidence with our client before taking further steps.
What should I send if my customer disputes only part of the invoice?
Identify the disputed amount and the customer's reason. Include the agreed terms, invoice, relevant delivery or service records, payments and credits so we can review the balance with you.