Privacy Notice

This notice explains how Daniels Silverman Limited uses personal information. It is set out by the type of person, so you can go straight to the part that applies to you.

Daniels Silverman Limited is registered with the Information Commissioner’s Office under registration reference Z8889433.

People we contact about an account

When a business (our client) asks us to recover money it says it is owed, we usually act on its behalf as a processor. In some activities, for example meeting our own regulatory, complaints and record-keeping duties, we decide how data is used and act as a controller. The role depends on the activity, not on the person.

What we hold: Name, contact details, account and balance details, payment history, correspondence, and any information you choose to tell us about your circumstances.
Where it comes from: Mostly from the creditor who instructed us, rather than from you directly. Also from you, from public sources, and from specialist tracing partners where a customer can't be found.
Why we use it: To contact you about the account, take payments, handle queries, disputes and complaints, and support you if you need extra help.
Lawful basis: The applicable basis depends on the activity and whether we act on the creditor’s instructions or for our own purposes. Contact our compliance team for details. Please do not send detailed medical information through a general website form.
Is it necessary?: We need enough information to identify the account and contact you. Information about your circumstances is optional and only used to help you.
Who we share it with: The client who asked us to recover the money. Where the client has authorised it, solicitors, process servers, enforcement providers and trace agents. Suppliers who help us run our service, such as IT, telephone, messaging, postal and payment providers, under contracts that protect your information.
International transfers: Your information is stored and processed in the United Kingdom. It only leaves the UK where the client has authorised it and appropriate safeguards are in place.
How long we keep it: Six years after the case is closed, or longer if the law or a court requires it. It is then securely deleted.

Client contacts

We act as a controller for the details of the people we deal with at our client businesses.

What we hold: Names, job titles, work contact details and correspondence.
Where it comes from: From you or your organisation.
Why we use it: To provide our services, manage the client relationship and send service updates.
Lawful basis: Contract and legitimate interests.
Is it necessary?: Yes, we can't run your cases without a contact.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Prospects and people who send us an enquiry

We act as a controller.

What we hold: The details you put in our forms: name, email, phone and your message.
Where it comes from: From you.
Why we use it: To answer your enquiry. We only send marketing if you have separately opted in, and you can opt out at any time.
Lawful basis: Legitimate interests (replying to you); consent for any marketing.
Is it necessary?: Fields marked * are needed to reply. Marketing is never required.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Client Portal users

We act as a controller for your login and account details.

What we hold: Name, email, sign-in details, the organisation you belong to and a record of activity.
Where it comes from: From you, your organisation, and our sign-in provider.
Why we use it: To give you secure access, keep the portal safe and show you the right cases.
Lawful basis: Contract and legitimate interests (security).
Is it necessary?: Yes, to sign in securely.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Website visitors

We act as a controller.

What we hold: Technical information needed to run the site securely. Optional cookies only with your consent — see our Cookie Policy.
Where it comes from: From your browser.
Why we use it: To deliver and secure the website, and, if you agree, to understand how it is used.
Lawful basis: Legitimate interests for essential technology; consent for anything optional.
Is it necessary?: Essential technology only. Everything else is your choice.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Suppliers

We act as a controller.

What we hold: Contact details of the people we deal with and contract information.
Where it comes from: From you or your organisation.
Why we use it: To manage the supply relationship and pay invoices.
Lawful basis: Contract and legitimate interests.
Is it necessary?: Yes, to work with you.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Job applicants

We act as a controller.

What we hold: Your CV, contact details, interview notes and any checks needed for the role.
Where it comes from: From you, recruiters and referees.
Why we use it: To assess your application.
Lawful basis: Steps before entering a contract, legitimate interests and legal obligation.
Is it necessary?: We can't consider an application without it.
Who we share it with: Suppliers who help us run our business, such as IT, telephone, email and payroll providers, under contracts that protect your information. Our accountants and auditors.
International transfers: Your information is stored and processed in the United Kingdom.
How long we keep it: Six years, in line with HM Revenue & Customs and other legal record-keeping requirements. It is then securely deleted.

Calls and emails

Emails and calls may be monitored or recorded for training and security purposes.

Your rights

You can ask for a copy of your information, ask us to correct it, delete it or restrict how we use it, object to how we use it, and ask for it to be moved to another organisation. Some rights depend on the reason we hold the information.

Asking for a copy of your information: this is called a subject access request. You can ask by telephone, by post or by email, and you do not need to use a form or any special wording; just make clear that you want your own personal information. Someone else, such as a relative, friend or solicitor, can ask on your behalf if they show that they have your permission. It is usually free. We may ask for identification where it is reasonable to do so, and we will respond without undue delay and within one month of receiving your request. We may extend this by up to a further two months where necessary, if your request is complex or you have made a number of requests, and we will tell you if we need to do this. If your request is about an account we are handling for a client, we may pass it to that client to respond, and we will tell you if we do.

Marketing: you can object to direct marketing at any time, and we will stop. Consent: where we rely on consent, you can withdraw it at any time, as easily as you gave it, including through Cookie settings at the bottom of every page.

Automated decisions and profiling: We do not make decisions about you using only automated means, and we do not profile you. Decisions about accounts are made by our staff.

To use your rights, contact our Data Protection Officer at compliance@danielssilverman.co.uk, or write to us at Pickerings Road, Halebank Industrial Estate, Widnes, Cheshire, WA8 8XW.

If you're unhappy with how we've used your information, please tell us. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

October 2026: restructured by audience; controller and processor roles explained by activity.