Daniels Silverman Limited

Complaints

Make a complaint or raise a concern

If you're unhappy with how we've dealt with you, we want to know. Anyone can complain: clients, people we've contacted, or someone acting on their behalf.

How to make a complaint

Choose whichever way suits you best, or use the form further down this page. You don't need an account or a login.

By telephone
0800 953 3631
Monday to Friday, 9am to 5pm, excluding bank holidays
By email
compliance@danielssilverman.co.uk
By post
Complaints Manager
Daniels Silverman LimitedPickerings RoadHalebank Industrial EstateWidnesCheshireWA8 8XW

In person

At our operational office: Pickerings Road, Halebank Industrial Estate, Widnes, Cheshire, WA8 8XW

What happens after you complain

  1. Step 1

    We receive your complaint

    However you contact us, your complaint is logged.

  2. Step 2

    Our acknowledgement

    We will send you acknowledgement of your complaint on receipt, detailing who is dealing with your complaint.

  3. Step 3

    We investigate

    We look carefully at what happened and may contact you for more detail.

  4. Step 4

    Our final response

    We aim to complete our investigations and send our final response within four weeks of receiving your complaint. If we are unable to send our final response by week four, we will keep you informed about our progress. In accordance with regulatory requirements, we have eight weeks to issue our final response.

If you're still not satisfied: the Financial Ombudsman Service

If you're unhappy with our final response, or we haven't sent one within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service. You'll usually need to do this within six months of the date of our final response.

Whether the Ombudsman can look at your complaint depends on who you are and what the complaint is about. It can usually help individuals and some small businesses, charities and trusts, about activities covered by its rules. Some of our services, such as most business-to-business debt recovery, may fall outside its jurisdiction. Our final response will tell you whether you may be able to refer your complaint.

The Ombudsman is independent and its service is free. Visit financial-ombudsman.org.uk to check eligibility.

Send your complaint

Fields marked * are required. You don't need an account to use this form.

You'll find this on letters or emails from us. It helps us find the account quickly.

Tell us what went wrong and what you'd like us to do to put it right. If this concerns a member of staff, include who you spoke to and when, if known.

We'll only use these details to deal with your request. We won't use them to send you marketing.

Alternatively, call 0151 707 6061.