What we do
Expertly and ethically trained debt collectors
Balance – you need a debt collection agency to be determined and persistent, and your customer needs Daniels Silverman to be human and ethical. We’re trained to combine the two, treating each debt collection case with tenacity, integrity and care.
How does it work?
Daniels Silverman combine highly-trained debt collection staff with state-of-the-art technology which has resulted in cost-effective debt recovery, quick solutions for our clients, with a service that still maintains the personal and dedicated attitude of a longstanding family-owned debt collection agency.
Why choose us?
We chose to work with the team at Daniels Silverman because we found their straight-talking, but friendly and professional, approach appealing to us as a company. We have constant contact with our account manager, and appreciate their jargon-free and proactive way of working. Our partnership has helped us strengthen our internal processes, allowing us to maintain a good level of collection ourselves, as well as supporting us with the successful collection of our backlog of debt.
In all the years of Daniels Silverman contacting our debtors for monies outstanding we have not received a single complaint about how they have carried out their debt collection services which speaks for itself really. We have found that they handle our customers with respect and are sensitive to their personal situations or problems and will contact us when they feel it necessary for us to reconsider if the debt is worth pursuing any further due to unforeseen circumstances. We are constantly kept informed of how things are progressing with each individual customer.
Had a very difficult debtor who we had tried many times to collect payment from. It was so time consuming for us, we decided to put the debt out to Daniels Silverman to try.
They managed to get a lump sum payment and then a payment plan which they make sure is stuck to every month. We are really happy with their service.
We get a report each month and are kept fully updated at all times. If you’re looking for someone to collect a debt owed to you, then these are the ones to get the job done.
There are many reasons why SMEs fail to recover money they are owed; a lack of time, a lack of the skills and expertise needed to successfully recover the debt, embarrassment at approaching clients for the money and a genuine fear of alienating their clients and losing out on possible future work. These are all understandable reasons but not having money you are owed for goods or services you have provided puts your business in danger.
Once again, fears around the uncertainty of the date and form Brexit will take has led to risk aversion amongst clients who are waiting to see what direction both Brexit and the economy will take.
There will be a government consultation on strengthening the powers given to the Small Business Commissioner to hold firms to account should larger companies fail to make their payments on time. What these powers would be is not certain, but they could include enforcing binding payment plans or imposing financial penalties on businesses found to have unfair payment practices.