What we do
Expertly and ethically trained debt collectors
Balance – you need a debt collection agency to be determined and persistent, and your customer needs Daniels Silverman to be human and ethical. We’re trained to combine the two, treating each debt collection case with tenacity, integrity and care.
How does it work?
Daniels Silverman combine highly-trained debt collection staff with state-of-the-art technology which has resulted in cost-effective debt recovery, quick solutions for our clients, with a service that still maintains the personal and dedicated attitude of a longstanding family-owned debt collection agency.
Why choose us?
We chose to work with the team at Daniels Silverman because we found their straight-talking, but friendly and professional, approach appealing to us as a company. We have constant contact with our account manager, and appreciate their jargon-free and proactive way of working. Our partnership has helped us strengthen our internal processes, allowing us to maintain a good level of collection ourselves, as well as supporting us with the successful collection of our backlog of debt.
In all the years of Daniels Silverman contacting our debtors for monies outstanding we have not received a single complaint about how they have carried out their debt collection services which speaks for itself really. We have found that they handle our customers with respect and are sensitive to their personal situations or problems and will contact us when they feel it necessary for us to reconsider if the debt is worth pursuing any further due to unforeseen circumstances. We are constantly kept informed of how things are progressing with each individual customer.
Had a very difficult debtor who we had tried many times to collect payment from. It was so time consuming for us, we decided to put the debt out to Daniels Silverman to try.
They managed to get a lump sum payment and then a payment plan which they make sure is stuck to every month. We are really happy with their service.
We get a report each month and are kept fully updated at all times. If you’re looking for someone to collect a debt owed to you, then these are the ones to get the job done.
Many sole traders and small businesses are unwilling to chase bad debt.
Research has shown that many of these are hesitant about doing so because of how awkward or uncomfortable it makes them feel. Others do not pursue what they are owed for fear of antagonising or alienating a customer who they want to keep. Even if these businesses have started trying to recover the money 3 in 10 will simply give up before they have their money.
Chasing overdue payments from clients can be a time-consuming and frustrating process, and there are a number of different circumstances where using a professional would be the best option for your business. But how do you know when it’s the right time to ask someone to take over this role for you?
At Daniels Silverman we have identified 5 circumstances when using a debt collection agency would benefit your business.