Cookie Policy
This page explains how our website uses cookies and similar browser storage, who sets them, how long they last and how to change your choice.
Before you make a choice, we use only what the site needs to work. Optional analytics, live chat and advertising measurement stay off until you switch them on, and you can change your choice at any time.
Your choices
Accept all switches on Analytics and Marketing. Reject all keeps them both off. Choose settings lets you switch each one on or off separately. Your choice does not affect your ability to send an enquiry or make a payment.
You can change or withdraw your choice at any time through Cookie Settings at the bottom of every page. A change to this policy may mean we ask you again.
Essential
Always on. These do not track you and are not shared with anyone.
| Name | Set by | How long it lasts | What it's for |
|---|---|---|---|
| ds-cookie-consentBrowser storage | Daniels Silverman Limited | Until you change it or clear your browser | Remembers your cookie choices so we don't ask again on every page. |
| tsr-scroll-restoration-v1_3Browser storage | Daniels Silverman Limited | Until you close the tab | Returns you to the right place on a page when you go back. |
Analytics (optional)
Used only if you switch on Analytics. They help us understand how the site is used so we can improve it. Microsoft Clarity shows us how pages are used, for example where people click and scroll. Our live chat also runs only with Analytics switched on, so if you choose Reject all you will not see the chat window; you can still call or email us.
| Name | Set by | How long it lasts | What it's for |
|---|---|---|---|
| _ga | Google Analytics | 2 years | Tells visits apart so we can count how many people use the site. |
| _ga_86XGQFW9QM | Google Analytics | 2 years | Keeps track of the current visit. |
| FPLC | Google (set by our own tagging server) | 20 hours | Links visits measured through our own tagging server. |
| _clck | Microsoft Clarity | 1 year | Recognises a returning browser so we can see how pages are used. |
| _clsk | Microsoft Clarity | 1 day | Joins page views from the same visit together. |
| _cltk | Microsoft Clarity | Until you close your browser | Keeps track of the current visit. |
| twk_idm_key | Tawk.to (live chat) | Until you close your browser | Keeps your live chat conversation connected to you. |
| TawkConnectionTime | Tawk.to (live chat) | Until you close your browser | Keeps the live chat connection working. |
Marketing (optional)
Used only if you switch on Marketing. They help us measure whether our Google adverts lead to enquiries.
| Name | Set by | How long it lasts | What it's for |
|---|---|---|---|
| _gcl_au | Google Ads | 90 days | Tells us when a visit that started from one of our adverts leads to an enquiry. |
| _gcl_lsBrowser storage | Google Ads | Until you clear your browser | Stores the same advert information in your browser. |
| FPGSID | Google (set by our own tagging server) | 30 minutes | Keeps track of the current visit for advert measurement. |
Pages without optional tracking
Optional tracking does not run on our payment pages or on pages for people who have been contacted about an account, including Client Login, Account Query, Verify, Have You Been Contacted, Complaints and data protection requests, whatever you have chosen.
How optional tools are loaded
Google Tag Manager, which loads our optional tools, only starts after you switch on Analytics or Marketing. Each tool then checks the category you chose before it runs. Some of these providers may process information outside the UK under their own terms.
The exact names and lifetimes of third-party cookies are set by those providers and can change. We last checked this list on 11 November 2026.