Choose what you need
Check the contact is genuine
See our official phone number and what we will never ask you for.
Query or dispute the account
Tell us if you think the amount or details are wrong. We'll look into it.
I can't pay in full
Pay part now or make an offer for the creditor to consider.
Make a payment
Pay securely by card. You'll need your file reference.
Common questions about your account
Payment already madeI've already paid. Why am I being contacted?
Sometimes payments cross in the post, go to the wrong account, or aren't matched to the right invoice. Clear proof lets us check this quickly.
Read the full guidanceInvoice copies neededCan you send me the invoice or statement?
It's reasonable to want to see what you're being asked to pay. Asking for documents is one of the most common requests we receive.
Read the full guidancePayment arrangement missedWhat happens if an agreed payment arrangement is missed?
Circumstances change. If you've missed a payment, contacting us early gives the most room to find a way forward.
Read the full guidanceCan't pay in fullI can't afford to pay the balance in full. What should I do?
Please talk to us. Ignoring the account doesn't make it go away, and there may be options. You can also get free, independent advice at any time.
Read the full guidance
Your questions answered
Common questions
Why have I been contacted by Daniels Silverman?
A business has asked us to recover money it believes is owed to it. Our letter or email names that business and gives a file reference so you can check the details with us.
What if I don't recognise the account?
Tell us. We will look into it and will not ask you to pay while we check the details with the business that referred it.
What if I can't pay the full amount now?
Contact us to talk about your options. You can also get free, independent advice from a debt advice charity.
How do I know the contact is genuine?
Use our verification page to check our official phone number and what we will never ask you for. Then call us on a number you have checked yourself.
If the account is in your personal name
If you're an individual rather than a business and something such as health or a bereavement is making it harder to deal with your account, let us know. Share as much or as little as you're comfortable with; you don't need to give medical details. It helps us communicate with you in the right way.