What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 3 to hand
Missing something? You can still get in touch now.
Query the accountHow we help
Listen and record what you tell us
Put a proposal to the business that referred the account
Confirm anything agreed in writing
What can happen next
Proposals may be accepted, changed or declined by our client.
Worth knowing
We can't agree an arrangement without our client's approval.
Questions people ask
Can I pay by instalments?
Possibly. Tell us what you can afford and we'll put it to the business you owe.
I'm going through a difficult time. How can I tell you?
Call us or use the payment support page. Tell us as much or as little as you're comfortable with, and we'll take it into account.