What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 5 to hand
Missing something? You can still get in touch now.
Query the accountHow we help
Check the payment with the business that referred the account
Update the balance once confirmed
Tell you the result in writing
What can happen next
If the payment is confirmed, the balance is reduced or the account closes. If it can't be matched we'll explain what's still outstanding.
Worth knowing
We need enough detail to identify the payment. A screenshot without a date or amount may not be enough.
Questions people ask
I have already paid. What should I send?
The amount, date, who you paid, the bank reference and which invoice it was for. Hide any bank details we don't need.