What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 2 to hand
Missing something? You can still get in touch now.
Query the accountHow we help
Obtain copies from the business that referred the account
Send them to you through a secure route
Give you time to review them
What can happen next
Once you've seen the documents you can pay, query the balance or tell us about a dispute.
Worth knowing
We can only share documents with the person or business responsible for the account.
Questions people ask
What is this debt for?
Our letter names the business that referred the account and our reference number. Ask us and we'll provide the invoice or statement it relates to.