What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 6 to hand
Missing something? You can still get in touch now.
Discuss a debtHow we help
Tell you clearly what's missing
Use the evidence to answer queries and disputes
Keep your documents secure
What can happen next
A complete pack gives the account the best footing. It doesn't guarantee a result.
Worth knowing
Without key documents some accounts can't be progressed.
Questions people ask
What documents should I provide when I instruct you?
Invoices, a statement, your contract or terms, proof of delivery or service, the customer's details, your chasing history and any payments or credits.