What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
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Discuss a debtHow we help
Check the evidence you supply, including the customer you confirm is liable
Contact the customer on your behalf in a professional, firm and fair way
Keep you updated and agree next steps with you before anything escalates
What can happen next
Every case is different. Depending on the evidence and how the other side responds, an account may be paid in full, paid in part, settled by agreement, placed on hold while something is checked, or closed. We will not promise a result before we have looked at the details.
Worth knowing
Progress can depend on the evidence available, whether we can reach the right person, and your instructions.
Questions people ask
When should I refer an unpaid invoice?
Once your own reminders have gone unanswered and you are confident the invoice is correct. The earlier we are involved, the fresher the evidence and contact details are.
Will this damage my relationship with the customer?
We keep our contact professional and calm. Many customers simply respond once an independent party is involved.