What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 4 to hand
Missing something? You can still get in touch now.
Discuss a debtHow we help
Review what's already happened so we don't repeat it
Take over contact with the customer
Explain the options with you if payment still doesn't follow
What can happen next
Every case is different. Depending on the evidence and how the other side responds, an account may be paid in full, paid in part, settled by agreement, placed on hold while something is checked, or closed. We will not promise a result before we have looked at the details.
Worth knowing
If the customer raises a dispute or may be insolvent, the case may need to pause or take a different route.
Questions people ask
Do you need the full chasing history?
It helps. It shows us what has been tried, what the customer has said, and when.