What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
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Missing something? You can still get in touch now.
Discuss a debtHow we help
Explain which details from your paperwork we need
Contact only the party you confirm is liable
What can happen next
Once you confirm the liable party from your paperwork, the account continues against them. If you can't confirm it, you may need legal advice before we proceed.
Worth knowing
Some questions about liability need legal advice.
Have we contacted you about this account?
This page is for the business owed money. Use account help to query a balance, request documents or tell us we have the wrong details.
Questions people ask
What if the trading name differs from the company name?
Provide both names, the company number if known, and the documents showing who placed the order. Do not assume a trading name or group connection establishes liability.