What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
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Missing something? You can still get in touch now.
Discuss a debtHow we help
Find the right approver or accounts payable contact
Supply the details needed to clear the block
Track the account to the next payment run
What can happen next
Every case is different. Depending on the evidence and how the other side responds, an account may be paid in full, paid in part, settled by agreement, placed on hold while something is checked, or closed. We will not promise a result before we have looked at the details.
Worth knowing
If no valid PO was ever issued, the question may become one of contract or authority.
Have we contacted you about this account?
This page is for the business owed money. Use account help to query a balance, request documents or tell us we have the wrong details.