When reminders go unanswered, the reason is not always obvious. The invoice may be waiting for approval, it may not have reached the right person, or the customer may be unable to pay.
Start by checking your own records. Make sure the invoice is correct, that it was addressed to the right legal customer and that you can show the goods or service were delivered.
Gather the unpaid invoices and a statement of account, your terms, order or contract, proof of delivery, the customer's full legal name and contact details, and a short note of the chasing you have already done.
If your own chasing has stopped working, handing the account to a specialist frees your team and puts the matter on a more formal footing. The earlier we are involved, the fresher the evidence and contact details are.
We review the records, contact your customer on your behalf in a professional, firm and fair way, and agree next steps with you before anything escalates. A response or recovery cannot be guaranteed.
