The evidence available affects what can be done with an overdue account. Gathering it before you refer the debt avoids delays.
Have ready the unpaid invoices and a statement of account, your terms, order or contract, and proof that the goods or service were delivered.
Confirm the customer's full legal name from your own paperwork, with any company number, trading name and contact details. We contact only the party you confirm is liable.
Add a short note of the chasing already done, any replies the customer gave, and any payments or credits already received.
If something is missing, tell us. We will explain what is needed rather than guess.
