Broken promises to pay are common. A record of what was agreed, by whom and when makes the next conversation clearer.
Note what was promised, on what date and by whom, keep any written confirmation, and record any payments received since.
A broken promise on its own does not decide the next step; the evidence and your instructions do.
When we handle the account, we follow up the missed promise promptly, seek a firm, recorded date or arrangement, and agree next steps with you if it is missed again. Existing clients can update the case in the Client Portal or call their case handler.
