A commercial debt collection agency acts for the business owed money. Daniels Silverman reviews account information and contacts the customer once the instruction is agreed.
New clients send account details through the referral form and prepare supporting documents. The public form is not a document-upload service.
Customer responses may raise a dispute, payment, evidence question or proposal. We review these with our client and ask for information or instructions where needed.
There is no fixed recovery timetable. Further steps are discussed with the client, including additional costs and risks; some accounts cannot progress.
Existing clients have 24/7 access to the separate Client Portal. FCA authorisation covers accounts formed under the Consumer Credit Act 1974 only, not all debt collection services.
