What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 4 to hand
Missing something? You can still get in touch now.
Discuss a debtHow we help
Review whether and how the account can be pursued
Make contact in an appropriate way for the country
Explain any additional steps or costs before they happen
What can happen next
Every case is different. Depending on the evidence and how the other side responds, an account may be paid in full, paid in part, settled by agreement, placed on hold while something is checked, or closed. We will not promise a result before we have looked at the details.
Worth knowing
Options and timescales vary by country.