What is holding up payment?
The account behind the invoice
An invoice remains unpaid
An accepted quotation or purchase order helps connect the components, fabrication or machining supplied to the outstanding invoice.
Who authorised the order?
Where an order is questioned, we look at the quotation, order acceptance and correspondence to clarify which business instructed the work.
Attendance, diagnostics or a repair?
Engineer attendance and diagnostic work are not necessarily the same as a completed repair. The agreed scope and service report help explain what was charged for.
A disputed invoice needs review, not assumptions. Tell us what your customer has said and what your records show; acceptance and recovery depend on the account.
Useful documents to have ready
These records help explain the account. Tell us what is missing; not every document applies to every case. General evidence checklist →
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 3 to hand
Missing something? You can still get in touch now.
Submit a debt for reviewThe public enquiry forms send initial details only. Speak to us about the relevant supporting documents before sending them; do not include unnecessary confidential or sensitive information.
A considered approach to your account
Review the account
We check the evidence, contracting customer, overdue balance and any payments or credits. We explain honestly whether the debt is suitable for us to pursue. A referral or signed contract does not guarantee acceptance.
Understand what is holding up payment
Dispute handling is a core strength. We review the evidence, listen to the explanations and help the parties communicate when a disagreement is holding up payment. Tell us what has already been tried to resolve the dispute. We review it before deciding whether we can help. We explain the realistic options and seek a resolution, without guaranteeing agreement or recovery.
Agree the instruction and make contact
We confirm the applicable fees and instruction before collection. Our experienced account managers provide professional customer contact, keeps you informed and discusses responses and proposals with you.
Consider the next step together
We offer debt collection with legal action and enforcement available where appropriate. As part of our service, we arrange for our partner solicitors to handle formal letters and court claims, and for enforcement providers to act where it may be considered after successful court action if payment remains outstanding. Statutory demands, winding-up petitions and bankruptcy petitions are available where appropriate. Your account manager explains the options, risks and costs. Nothing progresses automatically: further action requires your approval, and additional costs only apply if you specifically agree to them. This is a range of recovery options, not a guarantee of full repayment.
Manufacturing & Engineering questions
What if the order is disputed?
You can bring the account to us for discussion even where the customer questions the order. We review the purchase order, quotation, acceptance and correspondence rather than assuming the invoice establishes liability on its own.
What if the customer questions the work charged for?
Explain whether the charge relates to engineer attendance, diagnostics, components or a repair. We review the agreed work and relevant service records and help clarify the customer’s objection. Agreement or payment cannot be guaranteed.
What information should we have ready?
Have the accepted order or quotation, agreed terms, invoice, statement and payment history available. Include any relevant service report and the correspondence explaining the dispute. Tell us which records are missing so we can assess the next step.
Can I ask about your services before referring a debt?
Yes. Make a general service enquiry or telephone us to discuss your requirements. You do not need to submit a debt to ask a question. If you have an account ready, the debt-review form sends initial details only, not documents or client registration.
How are collection fees agreed?
No win, no fee: collection fees are based on the amount recovered. We confirm your applicable rate before you instruct us. There are no upfront fees for pre-legal collection; our agreed commission applies only to money recovered. Further action needs your approval, and no additional costs apply unless you specifically agree to them, including legal work or visits. Money we collect for you is held in ring-fenced, audited client accounts before it is passed to you.
