What is holding up payment?
The account behind the invoice
Overdue service invoices
Service agreements, invoices and statements help explain the work billed for and the outstanding account.
Which business instructed the service?
Instruction emails and order records can help distinguish the site where work took place from the business that contracted for it.
A queried maintenance account
Where a customer questions a service charge, relevant maintenance or access-control records help clarify what was instructed and recorded.
A disputed invoice needs review, not assumptions. Tell us what your customer has said and what your records show; acceptance and recovery depend on the account.
Useful documents to have ready
These records help explain the account. Tell us what is missing; not every document applies to every case. General evidence checklist →
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 3 to hand
Missing something? You can still get in touch now.
Submit a debt for reviewThe public enquiry forms send initial details only. Speak to us about the relevant supporting documents before sending them; do not include unnecessary confidential or sensitive information.
A considered approach to your account
Review the account
We check the evidence, contracting customer, overdue balance and any payments or credits. We explain honestly whether the debt is suitable for us to pursue. A referral or signed contract does not guarantee acceptance.
Understand what is holding up payment
Dispute handling is a core strength. We review the evidence, listen to the explanations and help the parties communicate when a disagreement is holding up payment. Tell us what has already been tried to resolve the dispute. We review it before deciding whether we can help. We explain the realistic options and seek a resolution, without guaranteeing agreement or recovery.
Agree the instruction and make contact
We confirm the applicable fees and instruction before collection. Our experienced account managers provide professional customer contact, keeps you informed and discusses responses and proposals with you.
Consider the next step together
We offer debt collection with legal action and enforcement available where appropriate. As part of our service, we arrange for our partner solicitors to handle formal letters and court claims, and for enforcement providers to act where it may be considered after successful court action if payment remains outstanding. Statutory demands, winding-up petitions and bankruptcy petitions are available where appropriate. Your account manager explains the options, risks and costs. Nothing progresses automatically: further action requires your approval, and additional costs only apply if you specifically agree to them. This is a range of recovery options, not a guarantee of full repayment.
Fire & Security questions
Can you review an overdue maintenance invoice?
Yes, we can discuss the account and review whether it is suitable for collection. Have the service agreement or order, invoice and statement ready. Review does not guarantee acceptance or payment.
What if the site and contracting customer are different businesses?
Tell us about both and provide the order and instruction correspondence. A site address alone does not establish which business owes the money; we check the contracting details against the documents.
Which service records are useful?
Provide the relevant dry-riser, fire-system maintenance or access-control records alongside the agreement and instruction emails. They help explain the account; our collection service does not certify system compliance.
Can I ask about your services before referring a debt?
Yes. Make a general service enquiry or telephone us to discuss your requirements. You do not need to submit a debt to ask a question. If you have an account ready, the debt-review form sends initial details only, not documents or client registration.
How are collection fees agreed?
No win, no fee: collection fees are based on the amount recovered. We confirm your applicable rate before you instruct us. There are no upfront fees for pre-legal collection; our agreed commission applies only to money recovered. Further action needs your approval, and no additional costs apply unless you specifically agree to them, including legal work or visits. Money we collect for you is held in ring-fenced, audited client accounts before it is passed to you.
