What to have ready
An optional checklist, not a requirement
You don't need to tick anything or have every item before you get in touch. Having these to hand can save time later. If something is missing, just tell us. Your ticks stay on this page and aren't sent to us.
Tick off what you already have, if it helps.
0 of 3 to hand
Missing something? You can still get in touch now.
Client loginHow we help
Update the balance on the case
Pause contact while the payment is confirmed
Confirm the position with you and your customer
What can happen next
The account is updated, closed if paid in full, or continues for any remaining balance.
Worth knowing
Fees on direct payments depend on your terms of business with us.
Questions people ask
How do I report a direct payment?
Log it in the Client Portal or contact your case handler with the amount, date and invoice it covers.