Supporting SMEs with cost-effective debt recovery & credit management

Supporting SMEs with cost-effective debt recovery & credit management

There are many reasons why SMEs fail to recover money they are owed; a lack of time, a lack of the skills and expertise needed to successfully recover the debt, embarrassment at approaching clients for the money and a genuine fear of alienating their clients and losing out on possible future work. These are all understandable reasons but not having money you are owed for goods or services you have provided puts your business in danger.

For all SMEs, cash flow is a priority. Poor cash flow is the main reason that SME business’ fail, however, maintaining a healthy cash flow can be a time-consuming and stressful task for these business owners.

There are many reasons why SMEs fail to recover money they are owed; a lack of time, a lack of the skills and expertise needed to successfully recover the debt, embarrassment at approaching clients for the money and a genuine fear of alienating their clients and losing out on possible future work. These are all understandable reasons but not having money you are owed for goods or services you have provided puts your business in danger.

Daniels Silverman is still a family-owned business, we started small and pride ourselves in the fact that we understand the pressures that these businesses can face. We now have nearly 4,000 small business clients that we support with tailor-made credit control and debt collection services. Our white-labelled credit control service means that we work alongside you to ensure that your invoices are paid on time, allowing you to more effectively manage your finances and invest in your business. We give your clients friendly reminders when invoices come due, helping to stop late payments from turning into debts.  Our professional service has a high level of success and there is an open line of communication for your client, ensuring that any queries are quickly resolved. We charge a flat fee, not commission, allowing you to be in control of what you spend based on the number of invoices to be collected. We also provide a same day service, so you always know where your accounts are up to.

We understand that collecting a debt should never cost you a customer and our experienced team work hard on your behalf to ensure that we collect the money owed while preserving that relationship. We have a personal and human approach which enables us to answer queries and resolve disputes quickly, every agent will contact the customer via telephone. Each account will also have a dedicated account manager meaning you will have a familiar point of contact throughout the process. Your account manager will develop an in-depth understanding of your case which will allow them to tailor a course of action to get your money back. We have an extensive range of payment methods and all cleared funds are passed to you from ring-fenced audited client accounts.

There are enough pressures facing SMEs at the moment and ensuring that you are paid need not be one of them. Credit control and debt recovery are cost-effective ways to ensure that your cash flow remains healthy, your client relationships and your reputation are protected, and your time is freed up to work on your business. Get in touch today to see how Daniels Silverman can help to support your SME.