Privacy Statement

Our Complaints procedure can be found here Click here

Privacy Statement

How we use your information…

This privacy statement tells you what to expect when Daniels Silverman collects your personal information. It applies to information we collect about:

Visitors to our website, Complaints and feedback received, Information required for commercial purposes for providing our services to our customers
Information for marketing of Daniels Silverman, Job applicants and our current and former employees

Visitors to our website

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies by Daniels Silverman

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Submission of your information
Submission of your information, requested, from our website is held on our secure platform. This is protected by all methods necessary. Only the required personnel have access to this information. Your information will only be used for the stated intended purpose and will not be shared outside of Daniels Silverman without your express consent. Your consent to share your information will be sought at the time of you submitting your data.

Complaints and feedback

Should you wish to make a complaint our complaints process is available upon request. All information received during the course of a complaint is handled with the same level of security protection and need for privacy as any other information we collect.

Information required for commercial purposes for providing our services to our customers
Daniels Silverman use information provided by yourself to provide our services and products to our customers. This data is only used for its intended and stated purpose. This includes financial information for the production of invoices and receiving of payments for services provided.
Protecting your information
In order to protect your information, we have in place the following methods of protection: –

 Monitored Firewall protection
 Malware protection on all platforms
 Encryption on data at rest and at point of use
 Ongoing backups
 Auditing for data integrity on an ongoing basis

Information Backups

Daniels Silverman have a backup policy in place. We retain backups for a maximum of one year. Upon receiving a request to remove data of a personal nature, this will be completed by removing all reference and data from the production environment. The full deletion of this data will be achieved after the retention period stated above has been reached.

Requests for your information

You have the right to submit a Subject Access Request for the information that we hold on you.

We will respond to requests for the information we hold on you within the required 30 day period. Initial requests will not be charged. However, should more than 2 requests be made within a 6 month period of time, subsequent requests will be charged at £10 per request.
All information will be provided in the format of a PDF document.

Marketing Information
Daniels Silverman collect information from various sources for marketing purposes. This information can be from social media forums, industry forums. We do not purchase information for other sources for marketing purpose. We retain this information for a period of no more than 18 months, or the duration of the marketing campaign only.

Sharing information

Daniels Silverman may share information with any of the following external organisations for commercial purposes: –
 BOSS
 HMRC
 Trace and Process Server companies utilised within our operations
 External solicitors for legal purposes

Information is shared with organisations within the UK/EU

Data is retained for processing purposes only on cloud services which are distributed globally
The exception to this criteria is the sharing of information with UK authorities for investigatory purposes as per current legislation on financial and personnel data.
Supplier Information
Daniels Silverman are aware that sometime information with regards to suppliers is personal in nature. This information is protected to the full extent as any other information within our environment. This information is not shared unless express permission is granted by the individual.

Job applicants and our current and former employees

Job applicants

When Daniels Silverman receive job applications we hold these in a secure manner. The application forms are deleted or, in the instance of hard copies, shredded after the selection period is completed. This information is not shared outside our organisation and is only shared internally with designated personnel. Were information of an applicant is to be retained for future use only the contact information will be retained. Consent from the applicant will be sought prior to the retention of any personal contact information.

Current employees
All personal information held by Daniels Silverman on current employees is managed and maintained in a secure manner, the same as any other information we hold. All employees have the right to view the data we hold on them at any time. A formal request is required to be made for this information through their line manager.

Former employees

All personal information held by Daniels Silverman on former employees is managed and maintained in a secure manner, the same as any other information we hold. Should a former employee wish to view the data that we hold on them the steps for requesting information (detailed above) is followed. Information held on personnel is retained for a period no longer than 6 years after the cessation of employment, in line with current UK legislation. After this period of time all information on the former employee is deleted. If requested, a confirmation of this will be communicated to the person.

Reporting of Data Breaches

Daniels Silverman report all major data breaches, of data we have control and are responsible for, to the Information Commissioners Office, our customers and/or suppliers. All potential data breaches are fully investigated as per our Information Security Incident Policy.
When a data breach is detected and the severity ascertained, this will be reported to the ICO within 72 hours.

Security and Protection

Daniels Silverman take security of all information seriously, we hold certification to the following schemes: –

ISO27001:2013 Information Security Standard

PCI-DSS v3.0

As such, our management system is audited and verified on an annual basis