Client Review – Merseyrail

Working with Daniels Silverman we have doubled our debt recovery collection rates in the last 18 months by taking a much tougher stand with offenders. This includes: contact by phone, SMS text messaging, stronger harder hitting letters and visits in person. We have also increased the administration charge, added to penalty fares. Daniels Silverman are really […]

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Working with Daniels Silverman we have doubled our debt recovery collection rates in the last 18 months by taking a much tougher stand with offenders. This includes: contact by phone, SMS text messaging, stronger harder hitting letters and visits in person. We have also increased the administration charge, added to penalty fares. Daniels Silverman are really persuasive in encouraging people to settle their debt and make payment easy, for example their online payment facility is a popular method for payment. It is important for train companies to take enforcement action so fare costs can be kept to a minimum for over 98% of honest people who pay for their tickets. Merseyrail re-invest this recouped revenue in improving the security of its stations.

Mike Carroll, Head of Crime & Revenue Protection Merseyrail