Client review – Elite Holidays Royal Travel SL

“Our system automatically generates invoices for the annual management fee, which are then sent to members. If the fee remains unpaid then a reminder would be generated and sent out. And previously that would have been that. We simply did not have the staffing resources required to spend time chasing the unpaid fees. A growing number […]

“Our system automatically generates invoices for the annual management fee, which are then sent to members. If the fee remains unpaid then a reminder would be generated and sent out. And previously that would have been that. We simply did not have the staffing resources required to spend time chasing the unpaid fees. A growing number of people were slipping behind with their payments, some had missed a few years even, so we investigated using a debt collection agency. In the UK, we were recommended to Daniels Silverman by another debt collection agency, who suggested that they would do a good job for us as a ‘high-volume’ client. Our experience with them has been really, really positive. We’d highly recommend them. Our dedicated client manager was excellent. She really got underneath the objections that were sometimes voiced by the debtors, and had a thorough understanding of the contracts they’d signed. Consequently we have recovered over £150,000 of the outstanding debt so far,  – a substantial amount for our business, and from our point of view, with a minimum of fuss.

Ian McMonagle, Director, Elite Holidays Royal Travel SL