Using the login details provided in the welcome email, you can login to the online portal and fill in the debt referral form with the details for your customer.
Login Here https://www.danielssilverman.co.uk/client-login/
Once a debt has been uploaded to your account, we will begin work on it straight away.
You can also login to the online portal and request a status report at any time. An up to date report will then be emailed to you providing the current status of each account we are currently chasing.
You can either email us [email protected]
Web Chat – During office hours Web Chat is available
Or call one of the team on 0151 222 6694
Q: What if I refer a debt and I need to amend the details?
A: Send an email to [email protected] providing the details for the customer, and the amendments that need to be made
Q: What if a customer comes into the practice to discuss their debt after it has been referred for debt recovery?
A: Ask the customer to contact us on 0151 707 6061 and they will be directed to the appropriate team to deal with their query.
Q: What if a customer comes into the practice to pay their debt?
A: Accept the payment, and send an email to [email protected] providing the details for the customer and the amount they have paid.
Q: What if I wish to close an account after it has been referred for debt recovery?
A: Send an email to [email protected] providing the details for the customer and the reason for the closure of the account.
A: The customer is disputing that the balance is owed, and we require further information or documentation in order to respond to this dispute. You will be provided the details of the dispute, simply respond to the email received and your account manager will respond to the customer accordingly.
A: Most likely we have been in contact with the customer, and they have asked for proof the debt is owed. This could be a signed consent form, treatment plan or any other documentation the customer has previously been provided in regards to the debt owed. Simply respond to the email received and your account manager will respond to the customer accordingly.
A: When we have exhausted our pre-legal recovery efforts, and this has not resulted in payment, we can contact the customer offering a reduced amount to clear the debt. Simply respond to the email you have received with the figure you would be happy to accept, and your account manager will send this offer to the customer.
A: The customer has been identified as being in Financial Hardship. A Standard Financial Statement is sent to assess the customer’s financial situation, with a view to setting up an affordable payment arrangement to clear the debt.
A: The customer has been identified as being vulnerable, meaning their personal circumstances makes them especially susceptible to detriment and we must act with an appropriate level of care. This could be due to physical or mental health issues, caring responsibilities or a bereavement. Your account manager will advise you, and keep you updated, on the situation and how we intend to move forward.
A: PTP means Promise to Pay – the customer has agreed a payment plan to clear their debt, we have sent confirmation to them of the agreement terms.
Input your registered practice email address into the box on the following link
https://www.danielssilverman.co.uk/forgot-password/
Any further problems, please contact the team………
You can either email us [email protected]
Web Chat – During office hours Web Chat is available
Or call one of the team on 0151 222 6694
At Daniels Silverman debt recovery agency, we’ll give you an honest view of your case. We always consider every option available and explain exactly what we can do – if we cannot collect the debt we will tell you why. Our job is to recovery money which is owed to you, and we do so determinedly, but conscientiously. Our debt recovery specialists are trained to negotiate and mediate to a high level, in order to collect your debt before any need for potentially costly legal battles.