How does Debt Collection Work?

How does Debt Collection Work?

There is a lot of confusion and misinformation around the work done by debt collection agencies and they have not always had a good time in the press. But is it really a murky business full of cowboy companies getting money back by any means necessary? The short answer is no. Debt collection agencies are […]

There is a lot of confusion and misinformation around the work done by debt collection agencies and they have not always had a good time in the press. But is it really a murky business full of cowboy companies getting money back by any means necessary?
The short answer is no. Debt collection agencies are heavily regulated and work within strict ethical guidelines, they do not go around kicking down doors and demanding money! If you choose an established and reputable agency, then this image could not be further from the truth.

It is a fact that the majority of businesses that fail do so because of cash flow problems. This can be caused by a variety of reasons and late payment of invoices and money owed to the company are two of them. Working in partnership with businesses, Daniels Silverman works on your behalf to ensure that you are paid what you are owed to try and ensure cash flow doesn’t become a problem for your business.

Established in 1995, integrity, dedication and fairness have been the building blocks of Daniels Silverman and key to their continued success. Every business is different and so is every case we deal with. We do not employ a ‘one size fits all approach’, we tailor our approach to meet the individual needs of each client.

At Daniels Silverman we have simplified and streamlined our services to make recovering money that your business is owed as straightforward, cost-effective and stress-free as possible. The first step is to contact us so that we can talk through your requirements and assess your case as well as find out about your business. You will be given access to your own secure portal on our systems where you can simply upload the debt and any accompanying paperwork. You will also be allocated a dedicated case manager so that you will always have one point of contact who has an in-depth knowledge of you and your case.

From there we will contact your customers and start the recovery process. We understand that businesses can be wary of using the services of a collection agency because they do not wish to alienate a client and lose the prospect of future work and we do everything we can to protect and maintain that relationship and get the money you are owed. The price of debt collection should never be the loss of a customer. We have a personal and human approach to the process, and we will contact every customer via telephone. This allows us to resolve any queries or disputes straight away, ensuring maximum returns.

Once the customer has been contacted our specialist negotiators and experienced customer service team will work tirelessly and ethically to recover your money. We never expect payment up front and only ever expect to be paid on results.

We have an extensive range of payment methods that your customers can use, and all cleared funds are passed to you from a ring-fenced, audited client account.

If you would like to find out more about how our services could help to support your business, please do get in touch. You can contact us via the website where our friendly team are waiting to talk, or you can give us a call to speak to someone directly.