Client Review – BOSS fuel

“The collection of small debts by service stations is an administrative nightmare. The BOSS scheme managed by Daniels Silverman has centralised the collection process, significantly relieving this burden and has enabled our members to take advantage of Daniels Silverman’s debt collection expertise.” “Daniels Silverman has helped us to put in place a co-ordinated system for […]

“The collection of small debts by service stations is an administrative nightmare. The BOSS scheme managed by Daniels Silverman has centralised the collection process, significantly relieving this burden and has enabled our members to take advantage of Daniels Silverman’s debt collection expertise.”

“Daniels Silverman has helped us to put in place a co-ordinated system for recovering financial losses, making the recoupment process straight forward and quick for our members. If a driver fills their tank and has “no means to pay” either accidentally or deliberately, they have to fill out a carefully worded debt recovery form.”

“The driver then has seven days to either return to the petrol station and pay at no extra charge, or phone the number on the form (which is answered by a Daniels Silverman debt collection professional via the dedicated Boss Fuel Payments line) to pay by credit/debit card. Drivers can also pay online at www.danielssilverman.co.uk/boss. A small fee is added when paying via the telephone or online.”

Having a debt recovery agency on board has improved recovery rates and is a major deterrent against avoiding payment. We are delighted with the scheme’s results. More than 75% of drivers return to the service station to pay and around 15% pay via the Daniels Silverman website or dedicated telephone line.

“If offenders do not pay within seven days, the fuel station refers the case to Daniels Silverman. Daniels Silverman then pursues the debtor for the amount of the fuel taken, plus additional debt collection charges.”

“Since the launch of the scheme Daniels Silverman has handled more than 4,500 incidents and has recovered more than £93,000. The scheme enables debts to be collected efficiently and in a way that is convenient for the motorist and the service station. While it does not preclude legal action being taken, where fraud is suspected or where multiple incidents remain unpaid, involving the law is a last resort, saving time and large sums in legal fees.”

Kevin Eastwood, executive director, BOSS