Commercial Debt Collection

Our combination of automated event driven technology and highly trained and motivated staff produce unprecedented collection results for our clients.

Key features of our commercial debt collection service are:-

NO WIN – NO FEE
We are so confident that if a debt is collectable we will collect it for our clients. As a result our debt recovery service operates on a no win no fee basis for pre-legal collections (95% of cases resolved at this stage). There are no placement fees, letter writing fees, or phone costs. If we do not recover, you do not pay.

Dedicated Account Manager for each client
Clients have a dedicated Account Manager so that they know who is dealing with their debts at all times. Each Manager is highly trained and incentivised. They learn the background to each matter and apply the most appropriate course of action. Useful advice and guidance can therefore be given to clients at each stage of collection.

Bespoke action paths depending on the debt age, type and criteria
Not all debts are the same. To achieve the best chance of recovery, each debt must be treated individually and the most effective collection techniques used depending on the age, type and criteria of each matter. Debt information is analysed on receipt and a decision taken as to the quickest recovery procedure to be used.

Automated event driven conditional processes
We have invested heavily in state of the art technology, including SQL databases and automated collection processes. This ensures all routine steps are automatic and take place without user intervention. Broken agreements and defaults are followed up automatically. This allows our talented collectors to concentrate on what they do best – collect by phone.

Proactive collection by telephone
By far the most important step in collecting debt is contact with each debtor by phone. Our team of highly skilled collectors use all methods of persuasion at their disposal to ensure maximum returns for their clients. Excuses are overcome and disputes resolved. Automatic dial facilities ensure total efficiency and unprecedented results.

Personal visits
Where a more persistent approach is needed, the debtor can be visited at home or work. If necessary, legal proceedings can be personally served to ensure maximum impact.

Focus on insolvency procedures resulting in early payment
By applying our philosophy of debt collection the “can’t pays” are quickly separated from the “won’t pays”. The latter category is then chased using insolvency procedures, rather than traditional methods. Debtors are advised personally of the implications of insolvency, normally resulting in a successful recovery.

Extensive payment methods for debtors and remitting to clients
It is important to ensure the debtor has no excuse not to pay. We therefore take all methods of payment including cash, cheque, bankers draft, BACs, CHAPs, credit and debit cards and can provide personal paying in books where appropriate. Cleared funds are remitted to clients each week from our audited client account in whatever format our clients require.

Regular progress reports in multiple formats
It is important clients are aware of what action is being taken on their cases and are kept informed of progress throughout. Our automated system ensures this happens in every case. Clients are notified on each case as developments occur and receive regular reports on their entire portfolio of debt placed with us for collection.

Dispute resolution service
In the current economic climate, debtors try to avoid payment by raising spurious or vexatious disputes. Sometimes the amount concerned can be a fraction of the total debt value outstanding, and yet the debtor withholds the entire sum overdue. Our team of collectors are fully trained in the art of negotiation and quickly establish the facts of each matter. Disputes can then be overturned and matters settled quickly without the need for lengthy litigation through the Courts.


We accept instructions in any format from our clients including post, fax, email and other electronic formats.