Case Study – Crelling Harness for disabled Ltd

I am delighted for the opportunity to act as a referee for your company. As a long established customer of Daniels Silverman and having used their services for very many years now and I would not hesitate to recommend their services to other businesses.

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Daniels Silverman were recommended to our company by our accountants who had used their services and found them to be very reputable and efficient. They have recovered many outstanding debts over the years which we otherwise would not have had the time or the staff available to continue to chase up ourselves. You can only send so many statements and reminders out until it becomes obvious that some customers will just continue to ignore them and it has become costly and time wasting to continue the process ourselves. After taking advantage of the excellent services provided we have continued to recover so many debts which we otherwise would have had to write off. In all the years of Daniels Silverman contacting our debtors for monies outstanding we have not received a single complaint about how they have carried out their debt collection services which speaks for itself really. We have found that they handle our customers with respect and are sensitive to their personal situations or problems and will contact us when they feel it necessary for us to reconsider if the debt is worth pursuing any further due to unforeseen circumstances. We are constantly kept informed of how things are progressing with each individual customer. Our company deals with clients with special needs which can be of a sensitive nature so we need to be as understanding and sympathetic as possible. It is very reassuring to know that we are not sending out the “heavy mob” to collect our outstanding monies. We have found Daniels Silverman to be a highly respectable and most trustworthy company who are very efficient in recovering debts in a pleasant manner and with a high degree of success. I would not hesitate to recommend their debt recovery services to other small businesses.

Client Review – Merseyrail

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Working with Daniels Silverman we have doubled our debt recovery collection rates in the last 18 months by taking a much tougher stand with offenders. This includes: contact by phone, SMS text messaging, stronger harder hitting letters and visits in person. We have also increased the administration charge, added to penalty fares. Daniels Silverman are really persuasive in encouraging people to settle their debt and make payment easy, for example their online payment facility is a popular method for payment. It is important for train companies to take enforcement action so fare costs can be kept to a minimum for over 98% of honest people who pay for their tickets. Merseyrail re-invest this recouped revenue in improving the security of its stations.

Mike Carroll, Head of Crime & Revenue Protection Merseyrail

Client Review – BOSS fuel

“The collection of small debts by service stations is an administrative nightmare. The BOSS scheme managed by Daniels Silverman has centralised the collection process, significantly relieving this burden and has enabled our members to take advantage of Daniels Silverman’s debt collection expertise.”

“Daniels Silverman has helped us to put in place a co-ordinated system for recovering financial losses, making the recoupment process straight forward and quick for our members. If a driver fills their tank and has “no means to pay” either accidentally or deliberately, they have to fill out a carefully worded debt recovery form.”

“The driver then has seven days to either return to the petrol station and pay at no extra charge, or phone the number on the form (which is answered by a Daniels Silverman debt collection professional via the dedicated Boss Fuel Payments line) to pay by credit/debit card. Drivers can also pay online at www.danielssilverman.co.uk/boss. A small fee is added when paying via the telephone or online.”

Having a debt recovery agency on board has improved recovery rates and is a major deterrent against avoiding payment. We are delighted with the scheme’s results. More than 75% of drivers return to the service station to pay and around 15% pay via the Daniels Silverman website or dedicated telephone line.

“If offenders do not pay within seven days, the fuel station refers the case to Daniels Silverman. Daniels Silverman then pursues the debtor for the amount of the fuel taken, plus additional debt collection charges.”

“Since the launch of the scheme Daniels Silverman has handled more than 4,500 incidents (4/10/10) and has recovered more than £93,000. The scheme enables debts to be collected efficiently and in a way that is convenient for the motorist and the service station. While it does not preclude legal action being taken, where fraud is suspected or where multiple incidents remain unpaid, involving the law is a last resort, saving time and large sums in legal fees.”

Kevin Eastwood, executive director, BOSS

Managed fuel payment debt collection scheme has 88% success rate

Fuel retailers represented by oil industry membership organisation, the British Oil Security Syndicate (BOSS), are recovering 88% of money owed to them for fuel following ?no means to pay incidents? at service stations, since partnering with leading debt collection agency Daniels Silverman.

It is estimated that the UK oil industry lost around £3 million in 2009 due to drivers filling up with fuel at service stations and then claiming to have “no means of payment”. The BOSS scheme, managed by Daniels Silverman has centralised the collection process available to over 4,000 BOSS members and put in place a co-ordinated system for recovering financial losses.

Kevin Eastwood, executive director, BOSS, comments: “Having a debt recovery agency on board is a major deterrent for drivers trying to avoid paying for fuel. We are delighted with the scheme’s results. About 75% of drivers return to the fuel station to pay and over 50% of the remainder pay via the Daniels Silverman website or dedicated telephone line following “no means of payment” incidents.”

If a driver fills their tank and has “no means to pay” either accidentally or deliberately, they have to fill out a clearly worded debt recovery form. The customer then has seven days to pay at the service station, via the dedicated Boss Fuel Payments telephone line, or online.

Failure to pay results in the case being referred to Daniels Silverman’s debt recovery team, at which point the debt collection agency will use a range of debt collection methods to chase the debtor for the amount owed, plus additional charges.

Failure to pay results in the case being referred to Daniels Silverman’s debt recovery team, at which point the debt collection agency will use a range of debt collection methods to chase the debtor for the amount owed, plus additional charges.

Since the launch of the scheme last year Daniels Silverman has handled more than 5,000 incidents and has recovered more than £100,000.